Fraser Explorer Tours

UPDATE: It’s ‘business as usual’ in paradise.

TRAVEL UPDATE: Fraser Explorer Tours COVID-19 Safety Information

26 November 2020

TRAVEL RESTRICTIONS

As per the Queensland Government’s Roadmap for easing COVID-19 restrictions, the following travel guidelines apply for Fraser Island:

  • STAGE 6: Interstate access is permitted by obtaining a border pass, with Victoria and Greater Sydney permitted from 1am on December 1st (Restrictions still apply for declared hotspot areas - we recommend reviewing the latest government guidelines and restrictions prior to travel)

We have a flexible cancellation policy across all bookings, to allow for any further changes to travel restrictions within Queensland.

NEW FLEXIBLE BOOKING POLICY

To put your mind at ease for your future travel to Fraser Island, we are offering a 50% refund on all tour bookings, that are cancelled within 24-48 hours of departure.

As part of our commitment to our guests, this will apply to all bookings for travel until this date, regardless of the original terms & conditions of the package or deal you booked.

Additionally, our reservations team are on standby to assist with any questions you may have or reschedule your booking to a suitable time.

For questions related to your booking or to postpone your travel arrangements, please contact us on 07 4194 9222 or reservations@fraserexplorertours.com.au

Please note that our reservations team are receiving a high volume of enquiry at this time and we thank you for your patience as we work through enquiries in order of travel dates.

COVID-19 SAFETY UPDATES

There have been no confirmed cases of COVID-19 across our business or on Fraser Island.

The health and safety of our guests and staff is our first priority at all times, so please do not plan to travel to Fraser Island within 14 days of arriving from overseas, being diagnosed with Coronavirus, feeling unwell, or having been in close contact with a diagnosed case of Coronavirus. 

We have implemented a COVID SAFE Plan across the entirety of our business operations on the island, and all team members have completed the COVID SAFE Training programs.

Specifically, we have implemented the following procedures across our business:

  • Intensified Cleaning & Sanitation: In addition to the hygiene protocols in place, our team are using D4 Sanitiser designed for use against viral pathogens and hospital grade disinfectant for regular cleaning of all high-touch surfaces and service areas.
  • Modified Business Operations: We have adopted current industry best practice to restrict contact of items between guests, supply sanitisers in all areas, and adapt handling and service protocols.
  • Training & Response Plan: Our business has a comprehensive plan in place for all COVID-19 scenarios in accordance with the World Health Organisation (WHO) and national policy, with comprehensive team training and guest education procedures in place.

While tours will still be operating daily, there have been modifications to the way we deliver our services to comply with all COVID guidelines and ensure that you have an enjoyable and memorable experience.

OPERATIONAL UPDATES

Our guided 4WD tours are operating with the regular number of passengers, however a series of COVD-Safe processes have been implemented across all tours:
  • Approved COVID safe plan
  • QR codes for easy contacting tracing
  • Masks on board all buses if required/for those who wish to have one
  • Temperature check for all guests prior to embarking on tour (At time of pick up)
  • Buses cleaned and disinfected every 2 hours as per QLD government advice (Including all surfaces such as handrails, seats and door handles)
  • A/C screens cleaned regularly
  • Physical distancing practiced when practical
  • Hand sanitiser available on all buses
  • Deep disinfectant cleans every night
  • Lunch stop at Eurong meets Covid-Safe dining requirements, as per QLD government advice and an approved COVID safe plan
  • All other lunches and morning tea, food to be individually wrapped and served by guide only - this meets current QLD government Covid safe practices.
  • All tour guides have undergone COVID Safe training to ensure they are able to operate our tours in a safe & compliant manner.
  • Meals and accommodation at Eurong Beach Resort have approved COVID Safe plans and processes in place across the entirety of operations.
Furthermore, our experienced tour guides are available to assist with any questions or concerns you may have during your time on Fraser Island.

SEALINK TRAVEL GROUP POLICY UPDATES

As part of the SeaLink Travel Group network of businesses across Australia, Fraser Explorer Tours has adopted the following corporate policies across our business operations.

We have two primary commitments to you:

  1. Connecting people, sharing experiences and creating brilliant memories
  2. Ensuring the health and safety of all our customers and employees at all times.


Is it safe to travel in Australia?

We are following the advice of the health authorities and the Federal and State governments when making decisions about our vessels, cruises, tours, accommodation and operations.

We will keep you informed of any changes that will impact your trip with us as soon as possible.

You should also keep up-to-date with the latest travel and health information from the Australian Government – visit www.health.gov.au or your state or territory government health department website for any additional controls.

What are we doing to minimise the risk of COVID-19?

We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices. During this time, we have stepped our practices and procedures up even further.

Our staff have been briefed and trained on appropriate hand hygiene and sanitising practices. We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards.

All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are being cleaned more regularly to minimise the risk.

Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals from the relevant health authorities.

In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department. Click here for more information.

What can you do to minimise the risk?

Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:

  • Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
  • Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from people).

If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au.

What happens if SeaLink Travel Group cancels my booking?

If the tourism experience you have purchased has been cancelled, we will offer either a:

  • travel credit to the value of 100% to be spent at a time convenient to you
  • full refund in accordance with the cancellation policy


What if I want to change my travel dates to later?

If you have an existing booking and were scheduled and you wish to change your travel dates, we will waive any amendment fees if you book your travel dates within 12 months of the original booked travel dates.

What if I want to cancel my trip?

If your upcoming travel plans and existing booking is impacted by verified changes to government travel restrictions at the date of arrival and you need to cancel altogether, we will provide one free date amendment or credit.

You should also check with your travel insurance policy for any information regarding cancellations.

Thank you

Thank you for your understanding and continued support during these difficult times. 

We can’t wait to welcome you back again soon to connect you with an experience that creates a brilliant lifelong memory.